The Countrycare reception desk, with a border collie waiting beside its family

Resources

Veterinary & patient resources

Explore veterinary resources, patient forms, and our blog.

FAQ

Common questions

What hours are you open?

Monday

7:30 a.m. – 6:00 p.m.

Tuesday

7:30 a.m. – 12:00 p.m.

2:00 p.m. – 6:00 p.m.

Wednesday

7:30 a.m. – 6:00 p.m.

Thursday

7:30 a.m. – 6:00 p.m.

Friday

7:30 a.m. – 5:00 p.m.

What payment methods do you accept?

We accept:

  • Cash
  • Personal Checks
  • Major Credit Cards – Mastercard, Visa & Discover
  • CareCredit (see below)
What is CareCredit?

CareCredit is a credit card specifically for your pet’s health care needs. Special financing and low monthly payment options are available. You can use your CareCredit card for routine check-ups or have it on hand for an emergency or an expected expense. Using CareCredit allows for care without compromise and peace of mind for your entire family.

Click here to apply online or for more information >

What does “Complete Care” mean?
  • Complete health care extends beyond medicine.
  • The health and well-being of animals depend on their medical, physical, emotional, and mental states.
  • Countrycare Animal Complex addresses all of these components of care at one convenient location – from preventative veterinary care and routine medical, surgical and nursing care, to holistic medicine, counseling and education, and much more . . .
  • Our ultimate goal is to enhance the quality of your animals’ lives and help you enjoy these special members of your family.
See all FAQs
A man on his couch pets an orange tabby standing on his lap

In their words

The hearts we’ve touched

“We bring our English Bulldogs to Countrycare Animal Complex for many reasons. The most important reason is trust. We know the doctors and staff will do anything and everything they can to give our dogs the best care possible. They are there to provide us with the professional yet understanding support that every family with pets should have. We wouldn’t trust anybody else!”

Chris & Erin C. · Kewaunee, WI

“Since CAC has become my primary veterinary clinic I have introduced many friends, clients and my sisters to the clinic, both of which have told me how grateful they are to have “found” a clinic with such progressive and highly qualified doctors. The quality of the support staff that helps keep things moving smoothly is also important. The first impression you get of any clinic comes from the reception staff; at CAC you are always met with a smile and a big HELLO! The welcoming atmosphere, the mere presence of the building, the modern technology, the progressive thinking, the compassion shown to the humans and animals are all things I love about CAC but it truly is the people inside the building that keep me coming back! THANK YOU CAC for making an impression on my life and on the lives of my boys!”

Silvia G. · Appleton, WI

“Everyone is absolutely wonderful! There’s a reason we drive from Wausau to Countrycare! Thanks!”

Tiffany & Russel P.

“Everytime I go there with my dog or message them a question and even boarding I feel very comfortable and know that Litty is well taken care off. My questions are always answered and everyone is always so friendly and welcoming when we come in.”

Amber & Shannon D.

“Jeff and I are extremely grateful to everyone we came into contact with with regards to our ginger Charlie. The care and the continuous follow ups set my mind at ease knowing that our boy was constantly on your minds wanting updates on how he was progressing. Thankfully he was progressing in the right direction. We cannot thank you all enough!”

Linda & Jeff Y.

“Love how caring the staff was for not only my dog but me too! I was very worried about my boy and they helped us both. He was sooo loved the entire time there. It was evident everyone truly cares about what they do! Not an easy job at all. Thank you for all yall do!!!”

Abby F.

“Dr. Heintz took the time to listen to my concerns and was very patient with my nervous dog. She even introduced herself when we stopped in for a ‘happy visit’ to get my dog used to the facility and associate it with positive things. She was very understanding and knowledgeable in how to approach my dog who is extremely fearful of strangers and also provided great treatment for my dog! It meant so much to me to have her take the time needed with my dog so she can get the care she needs!”

Marie W.

“As always, the Country Care staff were all very friendly and helpful. We did not have a true emergency. But our dog, Russell, needed medical attention right away and we were so happy we were seen quickly. We appreciate the Vet Tech listening to our concerns and the full history of the situation. And everyone showed that they really cared about Russell.”

Therese D.